All products on our site ship for free to the Continental US (no Hawaii or Alaska).
Most items take approximately 3 business days to process, then will take anywhere from 1-5 days to ship to your location. Please call, chat, or email customer service for the most accurate estimate.
TITLE OF GOODS passes to purchaser and our responsibility ceases when shipment is accepted by any carrier from one of our Distribution Centers. All products are shipped by FedEx Ground or Common Carrier, freight prepaid dock-to-dock, unless otherwise specified on your purchase order. Any incidental charges – including but not limited to inside delivery, liftgate, residential, reconsignment – will be charged back.
Upon Receiving Your Shipment
Upon receiving your shipment and before signing for it, count the cartons to insure all products have been received and visually inspect all packages for signs of damage in transit. Should there be any shortage or signs of possible damage, note all findings on the driver’s paperwork. Keep your copy of the paperwork.
If damage is discovered, either visibly on the carton or concealed, retain all product and packaging for inspection by the freight carrier. Contact the freight carrier immediately, and in no more than 15 days from the date of delivery to make a report and submit a claim. The freight carrier will then provide you with the procedure. In the mean time, contact www.theofficeplace.com to order any replacement parts or product.
All product returns will result in a merchandise credit. Returned merchandise will not be accepted if sent freight collect or without prior written authorization. Ship freight prepaid in original carton. Returns will be subject to a restocking charge of 25% unless waived by customer service at the time of return authorization. Customer will be responsible for any damage on return and the cost of re-boxing if required prior to any credits being issued.